Privacy Policy

Last Updated: 8 September 2025

This Privacy Policy describes how Westwood's (hereinafter the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit or use our services, make a purchase on www.westwoods-uk.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, the terms “you” and “your” refer to you as the user of the Services, whether as a customer, website visitor or any other individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, you must not use or access any of the Services.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date and take any other steps required by applicable law.

Collection and Use of Your Personal Information

To provide the Services, we collect personal information about you from various sources as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable Terms of Service and protect or defend the Services, our rights, the rights of our users and others.

Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and how you use our Services. “Personal information” means information that identifies or describes you individually, as well as information that can be linked or associated with you.

Information We Collect Directly from You

The information you submit to us directly through our Services may include:

  • Contact details: name, address, telephone number and email address.

  • Order information: name, billing address, delivery address, payment confirmation, email address and telephone number.

  • Account information: username, password, security questions and other information used for account security.

  • Customer service information: any information you choose to include in communications with us, such as when you send a message via the Services.

Some features of the Services may require you to provide certain information directly to us. You may choose not to provide such information; however, this may prevent you from using or accessing those features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address and other details about your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including suppliers and service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.

  • Our payment processors, which collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment and fulfil your orders so that we can perform our contract with you.

  • When you visit our Site, open or click on emails we send you, or interact with our Services or adverts, we or third parties working with us may automatically collect certain information through online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the “Third-Party Websites and Links” section below.

Use of Your Personal Information

Providing Services and Products: We use your personal information to provide the Services and fulfil our contract with you, including processing your payments, fulfilling orders, sending account-related notifications as well as purchase, return, exchange or other transaction details; to create, maintain and administer your account; to arrange delivery; to facilitate returns or exchanges; and to implement other features related to your account. We may also enhance your shopping experience by allowing Shopify to link your account to other Shopify services you choose to use. In that case, Shopify will process your information as set out in its own Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising: We may use your personal information for promotional and marketing purposes, such as sending promotional, advertising and marketing communications by email, text message or post, and displaying product or service adverts. This may include using your personal information to better tailor the Services and advertising on our Site and on other websites.

Security and Fraud Prevention: We use your personal information to detect, investigate or take action against potentially fraudulent, unlawful or malicious activities. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other data with anyone. If you believe your account has been compromised, please contact us immediately.

Communications and Service Improvement: We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to respond to you, provide effective services and maintain our business relationship with you.

Cookies

Like many other websites, our Site also uses Cookies. For specific information about the Cookies we use in relation to our Shopify store, please refer to https://www.shopify.com/legal/cookies. We use Cookies to operate and enhance our Site and Services (including remembering your actions and preferences) and to generate reports and statistics to better understand user interaction with the Services (our legitimate interest in administering, enhancing and optimising the Services). We may also allow third parties and service providers to use Cookies on our Site to better personalise services, products and adverts on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can set your browser to delete or reject them through browser controls. Please note that deleting or blocking Cookies may negatively affect your user experience and cause some Services, including certain general features and functionalities, to work improperly or become unavailable. In addition, blocking Cookies may not entirely prevent us from sharing information with third parties, such as our advertising partners.

Disclosure of Your Personal Information

In certain circumstances, we may disclose your personal information to third parties to perform contracts, for legitimate purposes or other purposes set out in this Privacy Policy. Such circumstances may include:

  • With suppliers or other third parties providing services on our behalf (e.g., IT management, payment processing, data reporting and analytics, customer support, cloud storage, fulfilment and shipping).

  • With business and marketing partners to display adverts and provide services to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

  • When you indicate, request or otherwise consent to the disclosure of certain information to third parties, such as to send you products or through the use of social media widgets or login integrations with your consent.

  • With our affiliates or otherwise within our corporate group, in our legitimate interest of running a successful business.

  • In connection with business transactions such as mergers or insolvencies; to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests); to enforce applicable Terms of Service and to protect or defend the Services as well as our rights, the rights of our users and others.

We disclose the following categories of personal information about users for the purposes described above:

Category Categories of Recipients
Identifiers such as basic contact details and specific order and account information Suppliers and third parties providing services on our behalf (such as internet service providers, payment processors, fulfilment partners, customer service partners and data reporting and analytics providers)
Commercial information such as order data, purchase information and customer service information Business and marketing partners
Internet or other network activity data such as usage data Affiliates
Geolocation data such as locations determined by an IP address or other technical measures

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

User-Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, that content will be public and accessible to anyone.

We do not control who will have access to the information you choose to make available to third parties. Nor can we guarantee that the parties who gain access to such information will respect or protect your privacy. We are not responsible for the privacy or security of any information you make public, nor for the accuracy, use or misuse of any information you disclose or receive from third parties.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to unaffiliated websites or websites not under our control, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of any information contained therein. The information you provide on public or semi-public websites, including information you share on external social media platforms, may also be visible to other users of the Services and/or users of such external platforms, without limitation to its use by us or by third parties. The inclusion of such links does not imply any endorsement of the content on such platforms or their owners or operators, except as disclosed in the Services.

Children’s Data

The Services are not intended for use by children and we do not knowingly collect any personal information from children. If you are a parent or legal guardian of a child who has provided us with their personal information, please contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined by applicable law) the personal information of children under 16 years of age.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, information you send to us may not be secure in transit. Therefore, we recommend that you do not use insecure channels to communicate sensitive or confidential information.

The period for which we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable agreements and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may apply only in certain circumstances, allowing us to deny your request in some cases as permitted by law.

  • Right of Access/Right to Know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.

  • Right of Deletion: You may have the right to request the deletion of the personal information we hold about you.

  • Right of Correction: You may have the right to request the correction of inaccurate personal information we hold about you.

  • Right to Portability: You may have the right to receive a copy of the personal information we hold about you and to request its transfer to third parties, in certain circumstances and with certain exceptions.

  • Restriction of Processing: You may have the right to request that we stop or restrict the processing of your personal information.

  • Withdrawal of Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.

  • Appeal: You may have the right to appeal our decision if we refuse to process your request. To do so, you may respond directly to our refusal.

  • Managing Communication Preferences: We may send promotional emails, and you can unsubscribe at any time using the unsubscribe option provided in the emails we send. If you unsubscribe, we may still send non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact details below.

Please note that exercising any of these rights will not result in discrimination against you. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable law, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting requests from an agent, we will require you to provide evidence that you have authorised that agent to act on your behalf. We may also need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with the response we provide to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the details below or to lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country in which you live. Your personal information may also be processed by third-party staff, service providers and partners in those countries.

If we transfer your personal information out of Europe, we will use recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or any equivalent contract issued by the competent authority in the United Kingdom, as appropriate, unless the data transfer is to countries providing an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please email us at contact.westwoods@gmail.com or contact us at 221B Baker Street, London NW1 6XE, United Kingdom.